This is where you will find the most common questions that everyday clients have.  We hope to answer most of your questions here and we will also add to this page on a regular basis.

A Virtual Assistant is a professional business owner that provides administrative, marketing, project management, creative, and technical support to business owners and entrepreneurs, and other busy professionals. Virtual Assistants work from their own office, and use their own equipment. Virtual Assistants are subcontractors that are only paid for the hours required to complete each task.  Since we are not employees, you do not pay for office space, office equipment, breaks, vacations, or benefits. 

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The best thing about contracting with a VA is that you get instant support of a highly professional individual, but only when you need the services. Using a VA cuts down on your overhead, as well as any employee benefits, taxes, and insurance, you would normally be responsible for. There is no waste, you pay only for the time we spend working on your tasks. 

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The first step is our free planning session. We will learn more about you and your business, your goals, and needs. We will then help you find ways that your day-to-day activities are limiting your potential. Then, we identify tasks we can take off your plate helping to give you freedom to focus on growing your business. We work to create a task list, and a strategic plan for moving you forward. 

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Email is usually the best way to submit request and ask questions. However, other methods of communication include: email, phone calls, text messaging, and Zoom. 

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Yes! Your VA can handle customer inquiries, set appointments, and make confirmation calls, contact potential leads, and more with both friendliness and professionalism.

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Completely! Any information shared is strictly confidential. 

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You are billed on the day that you sign up with Virtual Client Service Solutions, and then billed again every 30 days thereafter. For example, if you begin on April 1st, you will next be billed for your plan on May 1st. 

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No, they do not. Each package of monthly service hours must be used within the month of purchase. We suggest that you estimate how many hours of assistance you will need before choosing a package plan. If you need additional hours, you can always upgrade at any time. 

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Absolutely!! Virtual Client Service Solutions has partnered with Electric City Web Company. They handle all web design request for our clients. Their prices are competitive and maintains the gold star customer service we really appreciate! 

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